Service case
Before and after an intervention
Illustrative images of a typical intervention.
Nationwide installation and distribution of self-service terminals, from site survey and civil works through to commissioning, handover, and the paperwork your auditors will ask for. When a terminal stops working, the queue at the branch grows and so does the pressure on the staff — our team focuses on bringing the equipment back into service as quickly as possible. That is exactly what we work on: sites spread across several counties.
Serving Nairobi with quality materials and certified professionals.
What each location actually needs, before delivery.
Delivered, anchored, connected, tested on the spot.
One schedule, one point of contact.
Plinths, surrounds and weather protection.
Sourcing, staging and delivery to site.
Units removed and sites reinstated.
Real reviews from Nairobi clients.
"Thirty-one sites in eleven weeks against a plan that survived contact with reality. Two dates moved, both for landlord reasons."
"The survey flagged four sites needing power work. Previously we would have found that out with a truck already there."
Illustrative images of a typical intervention.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Contact us today and receive fast, professional service.
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